Shipping policy
Shipping
Where we ship
The United States, including Alaska and Hawaii — though rates to both are quoted individually, so email us before ordering if you’re there.
We don’t ship internationally right now. If you’re outside the US and want a piece, email orders@collectednorth.com and we’ll tell you honestly whether it’s workable.
Everything we list is already here
We source in Denmark, but nothing goes on the site until it has landed in the United States and been photographed here. When you order, the piece is on a shelf in our space, not in a container somewhere. Nothing is drop-shipped and nothing is pre-sold.
Processing time
Orders are packed and handed to the carrier within 2–3 business days.
If we can’t hit that window, we’ll email you with a revised date and the option to cancel for a full refund. If you cancel, the refund goes out within 7 business days.
Rates
Shipping is calculated at checkout from the actual weight, dimensions, and destination of the piece — the carrier’s rate, not a markup. We don’t pad the shipping line to subsidize the item price, and we don’t inflate it to make a low item price look better.
Orders over $250 ship free, as long as the piece ships by parcel. That one we absorb.
Heavy and oversize pieces — anything going by freight or blanket-wrap — are quoted from the carrier and don’t qualify. Those numbers run into the hundreds, and absorbing them would just end up priced into the objects instead.
How things ship
Most of what we sell — ceramics, glass, lighting, textiles, silver and metalware, art and paper, jewelry, books, and small objects — goes by UPS or USPS, packed by us and insured for the full purchase price.
Fragile categories get double-boxed with the inner box suspended in fill. Glass and ceramics with applied elements, and lighting with intact shades, get a rigid inner structure. Works on paper and unframed art ship flat between rigid board, not rolled, unless the piece is too large for that to be practical. Framed work ships with corner protection and a face sheet over the glazing. Textiles ship folded with acid-free interleaving on anything fragile enough to need it.
Jewelry ships in a small parcel with signature required at delivery. That isn’t optional and we don’t waive it.
Anything over 70 pounds or awkward enough to need it goes by freight or by a blanket-wrap carrier. Freight delivery is curbside by default: the driver brings it to the end of your driveway and the shipment is yours from there. If you need it inside, ask about white-glove before you order and we’ll quote it. Freight carriers call to schedule a window, so make sure the phone number on your order is one you’ll answer — missed appointments generate redelivery fees and those are yours to pay. This will apply more often once we start carrying furniture; for now it’s the exception.
Local pickup in Cincinnati is possible on some pieces. It isn’t an option at checkout — email orders@collectednorth.com before you order and we’ll tell you whether it works for that item and arrange a time and place.
Insurance and damage
Every shipment is insured for the full purchase price at our cost.
If your order arrives damaged: photograph the item and the packaging before you unpack any further, and email orders@collectednorth.com within 48 hours. We need pictures of the box — carrier claims get denied without them. Then see the Returns and Refunds policy, Section 4.
For freight deliveries, note any visible damage on the delivery receipt before you sign it. A clean signature on a damaged shipment makes the claim very hard to win. If the crate looks wrong, write it down.
Tracking
You’ll get tracking by email when the order ships. Freight shipments come with a pro number and the carrier’s contact information instead.
Address accuracy
We ship to the address you enter. Carriers charge for address corrections and reroutes and those charges pass to you. Check it at checkout.
Questions
orders@collectednorth.com